Behavioral Health Technician (BHT) Manager – Substance Use Disorder Treatment

About Pyramid Healthcare

Pyramid Healthcare is a nationally recognized provider of behavioral health services, dedicated to delivering compassionate, evidence-based treatment for individuals with substance use and co-occurring disorders.

We are excited to launch a new Substance Use Disorder (SUD) treatment center in Agawam, MA, serving adults on their path to recovery. This is a unique opportunity to join a growing team from the ground up and play a key leadership role in shaping a strong, supportive treatment environment.

Position Summary

The Behavioral Health Technician (BHT) Manager is responsible for overseeing the daily operations, training, performance, and scheduling of the BHT team. This role ensures staff are well-trained, engaged, and aligned with client treatment goals while maintaining compliance, efficiency, and high standards of care.

The ideal candidate is an organized, hands-on leader who can provide clear direction, deliver constructive feedback, and foster a collaborative, accountable team culture.

Essential Duties & Responsibilities

• Provide direct supervision and ongoing leadership to the BHT department

• Monitor staff engagement and performance through regular rounding and observation

• Develop and maintain BHT staff schedules, including cross-facility coverage to reduce overtime and improve efficiency

• Collaborate with clinical and leadership teams to support program development and daily programming

• Communicate clearly with staff through meetings and written communication logs

• Assist with onboarding and training of new BHT team members

• Develop and implement orientation, curriculum, and ongoing training programs

• Evaluate training needs, department performance, and system changes; recommend improvements

• Ensure documentation compliance within the department

• Assist in client crisis intervention using the least restrictive interventions necessary

• Coordinate transportation needs throughout the facility

• Attend treatment team meetings, shift change meetings, and company meetings

• Oversee confiscation procedures and inventory management of client belongings

• Partner with Human Resources in recruitment and interviewing of BHT candidates

• Participate in disciplinary processes and conduct performance evaluations

• Complete all required trainings and mandatory training hours

• Perform other duties as assigned

Leadership Responsibilities

• Provide day-to-day guidance and management to Behavioral Health Technicians

• Supervise BHT Leads and other BHT Supervisors, as applicable

• Conduct daily facility rounding to ensure safety, structure, and quality of care

• Promote accountability, professionalism, and adherence to policies and procedures

Required Qualifications

• High school diploma or equivalent required

• Valid Driver’s License required

• Previous supervisory or leadership experience preferred

If you are a motivated leader passionate about supporting individuals with Substance Use Disorders and developing strong teams, we encourage you to apply and grow with us in Agawam, MA.