Peer Support Specialist / Administrative Assistant

📍 Franklin, NC
🕒 Full-Time | Monday–Friday
💲 $18-$21 per hour

Pyramid Healthcare is seeking a compassionate, organized Peer Support Specialist / Administrative Assistant to support our Franklin Outpatient Program. This hybrid role blends peer-based recovery support with front-office and administrative responsibilities, making it ideal for someone who thrives in both client-facing and operational support functions.

Key Responsibilities

Administrative & Front Office

• Manage front office operations and maintain a welcoming, professional environment

• Schedule client appointments and manage intake paperwork

• Answer phones and perform clerical duties (filing, copying, faxing, mailing)

• Maintain accurate medical records and administrative logs

• Assist with intake processes, billing sheets, census, and discharge tracking

• Order and manage office and client supplies

• Coordinate office equipment service and vendors

• Attend staff meetings and record meeting minutes

• Ensure compliance with HIPAA, licensing, and CARF standards

Peer Support Services

• Provide peer-based support using lived recovery experience

• Assist clients in building long-term recovery and community supports

• Collaborate with a multidisciplinary clinical team

• Maintain contact with referral sources as directed

• Document all client interactions accurately and timely

• Provide transportation to community resources as needed

• Participate in emergency services rotation, including crisis support

Qualifications

• NC Peer Support Specialist Certification required

• High School Diploma or GED required

• Associate’s degree in Human Services or related field preferred

• Administrative or front-office experience preferred

• Valid driver’s license and ability to transport clients, as needed

Skills & Competencies

• Strong communication and interpersonal skills

• Excellent organization, multitasking, and time-management abilities

• Professional, empathetic, and client-centered approach

• Ability to maintain confidentiality and professionalism at all times

• Comfortable working in a fast-paced clinical environment

• Proficiency with computers, phones, and office technology

If you’re passionate about recovery and enjoy a role that combines peer support with administrative work, apply today to join Pyramid Healthcare’s Franklin Outpatient Program.