Case Coordinator

Summary: Case Management and coordination of care for clients/families in residential treatment including individual case management/family case management services to support client and family engagement in treatment, group facilitation for education and skill development in collaboration with the clinical team, and admission, aftercare/ discharge planning, and referral and external provider coordination and support. Essential Duties and Responsibilities:• Coordination of client engagement through appointments, aftercare plans, schedules and meetings in collaboration with treatment team.• Coordination and communication with referral sources and outside providers through consistent, professional communication, assessment of needs, and documentation of contact at admission and for the duration of treatment. This may include communication or coordination for UR, legal, and employment needs for the client.• Provides case coordination services for clients through coordinating transportation needs.• Providing individual case coordination sessions.• Assists in development of aftercare plan, providing referral and aftercare provider contact, addressing outside provider needs.• Assists with groups to support clinical services provided, and supporting clients on a weekly basis to support engagement in the program.• Participates in treatment team collaboration and maintains professional, collaborative communication with counselors and treatment team.• Documentation of client, family, referral, and outside provider contacts in Carelogic in accordance with program timelines• Collaboration with client navigation team for client aftercare needs.• Provides onsite support for Enhanced Outpatient Sessions (EOS) appointments between clients and Client Navigation team.• Participate in mandatory corporate training, program training and professional development.• Other duties as assigned Supervisory ResponsibilitiesNone Required QualificationsEducation, Licensure, & Experience• High School Diploma or equivalent required.• 1 year in a drug and alcohol or mental health setting preferred.• Driver’s License preferred• CPR/BLS preferred. Job Knowledge, Skills, and AbilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Excellent oral and written communication and interpersonal skills• Sound clinical judgment and excellent clinical skills• Ability to problem solve by gathering and analyzing information• Ability to handle a crisis situation and react appropriately• A working knowledge of federal and state standards as well as regulating body standards. Work EnvironmentThe noise level in the work environment is usually moderately quiet & indoors. This position may require local travel. This position will be scheduled based on operational need & may be required to provide own transportation. Incumbent may be exposed to virus, disease, and/or infection from clients in the work environment. Incumbent may be exposed to traumatic situations (i.e. psychiatric).