Behavioral Health Technician (BHT) Lead – Outpatient

📍 Jacksonville, NC
💰 $18–$19 per hour (based on experience)
🕒 Full-Time | Monday–Friday | 8:00 AM–4:00 PM | On-Call Required

About the Role

Pyramid Healthcare is hiring a Behavioral Health Technician (BHT) Lead for our outpatient program in Jacksonville, NC. This is a leadership role for an experienced BHT who wants to support staff, coordinate daily operations, and ensure high-quality client care in a structured outpatient setting.

If you have behavioral health experience and want to step into a lead role with growth potential, we want to hear from you.

Key Responsibilities

• Lead and support Behavioral Health Technicians during assigned shifts

• Provide coaching, guidance, and training to BHT staff

• Communicate client updates and shift handoffs to ensure continuity of care

• Assist with scheduling and staffing coverage

• Support new client intake and orientation

• Document client progress, incidents, and daily logs accurately

• Observe and document medication self-administration per protocol

• Coordinate and supervise therapeutic activities and programming

• Respond to behavioral crises and ensure client safety

• Maintain a clean, safe, and therapeutic environment

• Assist clients with daily living needs and dietary support

• Complete required trainings and maintain regulatory compliance

• Perform additional duties as assigned

Qualifications

Required:

• High school diploma or GED

• 1+ year experience in behavioral health, substance use treatment, mental health, or healthcare

Preferred:

• 2+ years behavioral health experience

• CPR, First Aid, and AED certification (or ability to obtain upon hire)

• Prior leadership or charge experience

Skills:

• Strong communication and documentation skills

• Ability to handle crisis situations calmly and professionally

• Knowledge of HIPAA and regulatory compliance standards

• Team leadership and problem-solving abilities

Physical Requirements

• Ability to stand, walk, and move throughout the day

• Lift up to 50 lbs and assist clients as needed

• Frequent use of hands and arms; occasional bending, kneeling, and crouching

Work Environment

• Outpatient clinical behavioral health setting

• Moderate noise level and client interaction

• Possible exposure to infectious diseases and psychiatric emergencies

• Local travel may be required; reliable transportation needed