Program Assistant
Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.
Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.
Program Assistant – ACTT Team (Certified Medical Assistant Required)
Location: Williamston, NC
Schedule: Full-Time | Monday–Friday | Includes Benefits
Pay Rate: $17–$18 per hour (based on experience)
Join a team that makes a difference every day.
Pyramid Healthcare is seeking a compassionate, detail-oriented Program Assistant to support our Assertive Community Treatment Team (ACTT) in Williamston, NC. This is a full-time role supporting a multi-disciplinary team that provides community-based care for individuals with mental health and substance use challenges.
Our ACTT Team in Rocky Mount NC is currently relocating to Williamston NC in September 2025. Candidates will need to be able to reliably commute to Williamston for this role.
About the Role:
As Program Assistant, you will coordinate all non-clinical operations of the ACTT program and provide essential medical support services as a Certified Medical Assistant (CMA). You’ll ensure smooth documentation, client communication, and clinical assistance to help the team deliver high-quality, person-centered care.
Key Responsibilities:
Administrative & Clinical Coordination
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Manage and maintain accurate mental health medical records
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Scan, upload, and archive discharge and clinical documentation
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Track and monitor service authorizations, PCP updates, NC-TOPPS, chart audits, and monthly visit templates
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Maintain internal tracking systems and alert leadership to trends or overdue items
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Call clients to confirm doctor appointments and follow-up needs
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Prepare intake packets, update forms, and manage stock of program materials
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Cover phones and front desk during lunch, vacation, or holiday breaks as needed
Medical Assistance (CMA Duties)
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Obtain and record vital signs, capillary blood sugars, and urine specimens
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Administer injections as directed by licensed physician
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Monitor and report any significant changes in clients' medical conditions to clinical staff
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Ensure compliance with all documentation and clinical protocols
Required Qualifications:
Education & Certification:
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High School Diploma or GED required
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Current certification as a Certified Medical Assistant (CMA) is required
Experience:
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At least 1 year of experience working in the mental health or healthcare field preferred
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Experience with Electronic Medical Records (EMR) strongly preferred
Skills & Attributes:
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Excellent organizational and multitasking skills
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Strong communication and interpersonal skills
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Professional demeanor with high ethical standards
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Comfortable using phones, computers, scanners, and office software
Why Join Pyramid Healthcare?
Be a part of a mission-driven team committed to transforming lives through accessible, community-based care. ACTT services are essential to helping individuals live independently and recover with dignity
Pyramid CORE Values:
We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.
Total Rewards for Full-Time Positions:
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- 401(k) with Company Match
- Tuition Reimbursement
- Employee Recognition Programs
- Referral Bonus opportunities
- And More!
Want to know more?
To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.
Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.
